Last updated: [08-10-2025]
Welcome to Mentoro. We are committed to protecting your privacy and handling your personal data with care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, courses, and other services (collectively, “Services”).
By using our Services, you consent to the practices described in this policy.
1. Information We Collect
We collect different types of information depending on how you interact with Mentoro:
a. Personal Information (You Provide Us)
Name, email address, phone number
Payment information (via third-party processors)
Profile details (education, skills, bio)
Uploaded documents (resume, assignments, etc.)
Communications (e.g. messages, support tickets)
b. Usage & Technical Information (Automatically Collected)
IP address, browser type, device information
Cookies, usage logs, page interactions
Referrer data (how you came to our site)
Analytics data (which pages you visit, how long, etc.)
2. How We Use Your Information
We use your data to:
Deliver and manage your courses and account
Process payments and refunds
Communicate updates, offers, and support
Personalize recommendations (courses, content)
Analyze and improve our Services
Protect our platform and prevent fraud
Comply with legal obligations
3. Sharing & Disclosure of Information
We do not sell your personal information. We may share your information in the following cases:
With service providers who help us operate (hosting, payment gateways, analytics)
With instructors or mentors as needed to deliver course services
To comply with law, court orders, or legal processes
To protect rights of Mentoro, users, or the public
In case of merger, acquisition, or business transfer, with safeguards in place
4. Data Security & Storage
We use industry-standard security measures (encryption, firewalls, restricted access) to protect your data.
We store data securely on cloud servers and backup systems.
While we strive to protect your data, no system is perfect — we can’t guarantee absolute security.
5. Retention of Data
We retain your personal data as long as needed for the purposes in this policy or to comply with legal obligations. If it’s no longer needed, we’ll delete or anonymize it.
Usage / analytics data may be retained for internal analysis even after your account is inactive.
6. Cookies & Tracking Technologies
We use cookies, web beacons, and similar technologies to:
Remember preferences and login sessions
Analyze site performance and user behavior
Deliver relevant content or ads
Support features like auto-fill, recommendations
You can control or disable cookies via your browser settings. But disabling may affect how our site works.
7. Children’s Data & Parental Permission
Our Services are not intended for children under 13 (or age required by local law).
If we learn that a child under that age provided personal information without consent, we will remove that data.
Parents or guardians can contact us to request removal of their child’s information.
8. User Rights & Choices
You have rights over your data, including:
Access your personal data
Correct or update your data
Delete your account & data (subject to legal retention)
Opt-out of marketing communications
Withdraw consent where processing is based on it
To exercise these rights, contact us at the address below. We may require proof to confirm your identity.
9. International Data Transfers
If you’re located outside of our home country, your data may be transferred and stored in servers located in other jurisdictions.
We’ll ensure safeguards (e.g. encryption, contracts) to protect your data across borders.
10. Changes to This Privacy Policy
We may update this policy from time to time. When we do, we’ll post the new version with a new “Last updated” date.
We’ll notify users if changes are significant (via email or notification). Continued use after updates means you accept them.
11. Contact Us
If you have questions or concerns about this Privacy Policy, you can reach us at:
Email: info@mentoro.com